Agent Training & Support

Become a Confident, Informed ACP & Lifeline Agent with Phone Wireless

At Phone Wireless, we equip our agents with the knowledge and tools to succeed in the Affordable Connectivity Program (ACP) and Lifeline enrollment process. Whether you’re new to the industry or already active in community outreach, our training and support system is designed to help you confidently assist eligible customers and grow your impact.

What You’ll Learn

Our training program covers all the essential areas required to serve your community responsibly and effectively:

  • ACP & Lifeline Program Guidelines: Understand who qualifies, what benefits are available, and how to guide applicants through the process.
  • Compliance and Ethics: Learn how to verify eligibility, maintain records, and stay aligned with FCC rules.
  • Application Process Walkthrough: Step-by-step training on submitting applications, managing documentation, and troubleshooting issues.
  • Customer Communication Skills: Build trust, handle questions with accuracy, and represent Phone Wireless with professionalism.
  • Using the Agent Portal: Learn how to navigate our secure system for application submission, tracking, and updates.

Tools & Resources Provided

All registered agents get exclusive access to:

  • A personalized Agent Dashboard
  • Marketing materials tailored for your local outreach
  • Live support chat with our training specialists
  • Ongoing compliance updates and best practices
  • Printable eligibility checklists and document guides

Who Can Join?

Our training is open to individuals, outreach workers, and community-based organizations interested in helping people access free government phone, tablet, or internet service. All applicants must complete our registration and receive a valid RAD ID.

Ongoing Support

We believe agent support doesn’t stop after the training. Phone Wireless agents receive:

  • Monthly Q&A sessions with our program experts
  • Email and live chat support for application or portal help
  • Real-time alerts on program changes, FCC updates, and compliance shifts
  • Community group access to collaborate with other certified agents

Ready to Get Started?

Fill out our Agent Registration Form, and our team will reach out with next steps. Together, we’ll help more people get connected with free iPhones, smartphones, and internet service through Lifeline and ACP.

Agreement*